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Terms & conditions

These legal notices, as amended by us from time to time, set out the basis on which you may use this website and provide important information about the way we provide our services.

Maurice Turnor Gardner LLP is a limited liability partnership registered in England and Wales with registered number OC343323. It is authorised and regulated by the Solicitors Regulation Authority of England and Wales (the "SRA"), with registered No.508783, whose rules and principles governing solicitors' conduct are available at www.sra.org.uk/code-of-conduct.page.

A list of members may be inspected at its registered office 15th Floor, Milton House, Milton Street, London EC2Y 9BH. The members are Clare Maurice, Ceris Gardner, Jennifer Chambers, Emma-Jane Weider, Sarah Conway, Corinne Staves, Ed Powles and Fiona Poole. All partners of Maurice Turnor Gardner LLP are solicitors.

The firm's VAT number is 947 8860 59.

The Society of Trust and Estate Practitioners Code for Will Preparation in England and Wales can be accessed here.

By accessing and continuing to use this site you agree and acknowledge that you do so upon these terms."MTG", "Maurice Turnor Gardner", "we", "us", "our" and "ours" means Maurice Turnor Gardner LLP.

"Partner" or "Partners" means a member or members of Maurice Turnor Gardner LLP or an employee or consultant with equivalent standing and qualifications.

Limitations and exclusions of our liability

The information on this site is for general information purposes only and does not claim to be comprehensive or provide legal or other advice. We endeavour to keep the information and materials appearing on this site up to date, but we in no way guarantee that the information on this site is accurate at all times and we reserve the right to amend such information at any time without prior notice to you and although every attempt has been made to ensure the accuracy of that information it should not be used as a substitute for obtaining legal advice. Users should seek appropriate legal advice before taking or refraining from taking any action as a result of any of the contents of this website. In particular, we make no warranties, representations or undertakings in relation to any of the content of this website (including the accuracy, quality or fitness for any purpose of the content). If you need legal advice, please do not hesitate to contact us at info@MTGLLP.com.

MTG accepts no responsibility for loss which may arise from accessing or reliance on information and ideas contained in this site. MTG does not endorse and is not responsible for the content of external internet sites that link to this site or which are linked from it.

You agree that you use this site entirely at your own risk and we accept no responsibility whatsoever, and hereby exclude to the fullest extent permissible by law, liability for any loss or damage (including without limitation direct, indirect, incidental or consequential loss, loss of profits and other economic loss or any kind) which may be caused to you, your computer equipment or to any third party by using this site, save to the extent that any person suffers death or personal injury as a result of our negligence. We are not responsible for any loss or damage caused by the temporary interruption of this site due to faults or circumstances outside our control.

Copyright

All intellectual property rights in, to and in respect of the content, information and materials appearing on this site are and remain the property of MTG or its third party licensors. The contents of this site are protected by copyright under international conventions. Users are permitted to read the contents and make copies for their own personal use. They may also give copies (in paper or electronic form) of reasonable extracts on an occasional basis free of charge to colleagues and clients for their personal use, on terms that (i) MTG is acknowledged as the source, (ii) the text is not altered in any way and (iii) the attention of recipients is drawn to these terms. All other use and copying of any of the contents of this site, whether directly or by means of a hypertext link, is prohibited unless the prior written consent of a partner of MTG is obtained.

You agree that you will not arrange for any third party website to be connected to any part of this site by way of hyperlink or otherwise without our prior written consent. Copying from websites of third parties is subject to any requirements applicable to those sites.

Financial Services Regulation

The firm is not authorised under the Financial Services and Markets Act 2000 to carry out investment-related contracts and we not authorised by the Financial Conduct Authority. However, we are included on the register maintained by the Financial Conduct Authority so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts.

This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by Solicitors Regulation Authority. The register can be accessed via the Financial Conduct Authority website at www.fca.org.uk/register.

Complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance we suggest that you discuss your concerns with the partner who is responsible for your matter.  If the matter partner is unable to resolve the matter to your satisfaction, or you wish to make a more formal complaint anyway, please use the following procedure.

Procedure for Formal Complaints

Please put your formal complaint in writing, addressed to the Senior Partner, including the reasons for dissatisfaction and any suggested remedy in as much detail as possible. If the Senior Partner is the matter partner, the complaint in writing should be addressed to the Compliance Officer for Legal Practice (COLP). If you prefer to explain the details of your complaint, including the reasons for dissatisfaction and any suggested remedy, at a meeting with the Senior Partner or COLP as appropriate, this will be scheduled within seven days of a written request for a meeting being received, or within seven days of the return of the Senior Partner or COLP if they will then be absent.

We will send you a letter acknowledging receipt of the complaint, with a copy of this procedure, within three days of receipt of details of your complaint (whether by letter or at a meeting)

We will try to give you our substantive response to your complaint within 14 days of three days of receipt of details of your complaint (whether by letter or at a meeting), wherever it is practicable to investigate it thoroughly in this period. If this is not practicable, we will before the end of that period explain why and provide you with our expected timetable for doing so. The maximum period for providing a substantive response will be four weeks from receipt of details of your complaint (whether by letter or at a meeting).

If the problem cannot be resolved within a period of 8 weeks of details of your complaint (whether by letter or at a meeting), you may use the complaints and redress scheme operated by the Legal Ombudsman. The Legal Ombudsman is an independent and impartial lay body for members of the public who wish to make a complaint about a solicitor who has acted for them. It operates within a regulatory and disciplinary framework set, monitored and enforced by the regulatory body for solicitors, the Solicitors Regulation Authority (“SRA”). The Legal Ombudsman also works closely with the Law Society, the body that represents solicitors in England and Wales. See www.legalombudsman.org.uk for further details or write to:

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9W

0300 555 0333/+44 121 245 3050

enquiries@legalombudsman.org.uk

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.

If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint

        and

• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint. 

The Solicitors Regulation Authority can also help you if you are concerned about behaviour such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Privacy

By using this site, you are agreeing to the terms of our Privacy Policy which can be obtained by downloading the attachment below or by emailing info@MTGLLP.com. We are conscious of our responsibilities under all relevant Data Protection legislation and the European Union’s General Data Protection Regulation (Regulation 2016/679) and we shall endeavour to ensure that any personal information we obtain will always be held, used, transferred and otherwise processed in accordance with that Act and all other applicable data protection laws and regulations.

All contents of this website are subject to Maurice Turnor Gardner LLP's terms and conditions and where relevant any further terms that are specific to a particular part of this site.

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